It takes a tremendous amount of time and skill to be the first person called about a problem. Below are five tips that helped me become more than just a Sales Engineer.
1. Know Your Stuff – Become a RESOURCE
If you know your products and services inside and out, great! You can go meet with engineers, be an awesome order taker, and repeat the same spiel like a broken record. Now, you know your competitors products TOO! You are starting to become dangerous now because you understand the landscape of available products and can competitively sell. Finally, you understand the applications that your products are used in. YOU just became a resource to engineers as opposed to just another salesperson. This is the factor that separates the amateurs from the pros!
5 Reasons Engineers Call Sales Reps Before They Google